At Lane & Associates Family Dentistry, we love to make you smile! We are currently seeking experienced Treatment Coordinators to join our top notch, fun loving team at our Knightdale office ! We offer:

• Competitive pay!
• Insurance Coverage Plans (Health, Vision, Dental, Life, Disability, HSA/FSA)
• 401K employer match plan after 90 days!
• Quarterly Performance Bonus potential!
• Paid Time Off & Paid Holidays!
• Paid Training!
• Half Day Fridays!
• Volunteer opportunities with our Smile Squad to redeem points for awesome prizes!
• Company social events & social media campaigns throughout the year!
• Birthday and work anniversary surprises sent directly from the owners!
• Employee discounts program at major retailers!
• and so much more!

Lane & Associates Family Dentistry provides 5-star patient care and service in a family friendly atmosphere. Come see why working at Lane & Associates Family Dentistry will make you smile! Join our team today!

Overall Responsibility:

The Treatment Coordinator is essential to ensuring patients receive a 5-star experience. They are responsible for providing excellent patient care that begins with the initial phone call, and includes managing multiple provider schedules, as well as enforcing patient financial obligations, and assisting in dental insurance details related to treatment planning case acceptance.

Key Tasks & Responsibilities:

Daily/Weekly/Monthly Tasks will include, but are not limited to:

• Managing a multi-line phone system
• Schedule/Reschedule patient appointments
• Ensure the next day’s schedule is filled for all providers (Doctors &Hygienists)
• Gather all patient’s personal/insurance information and update current information on file.
• Confirm and document patient appointments
• Enforces the company’s financial policy by collecting and entering payment transactions accurately.
• Checking in patients utilizing Denticon software, and ensuring proper paperwork is given and completed by patients.
• Enters transactions and posts payment at time of patient check-out.
• Review Treatment Plans with patients upon check-out.
• Verifies insurance coverage and eligibility and updates information into Denticon accurately
• Maintaining electronic records privately for patients by scanning/sorting properly
• Maintain office lobby/waiting room cleanliness
• Other duties as assigned.

Skills & Attributes:

• Excellent planning, analytical, and organizational skills
• Strong interpersonal and communication skills
• Possess a positive attitude and top-notch customer service skills
• Work efficiently in a rapidly changing environment
• Professional appearance and manner
• Computer proficiency

Job Specifications:

• High School Diploma or GED
• A minimum of 1-2 years’ experience in dental office setting
• Denticon experience is a plus
• Ability to lift 15-20 lbs.

Office is located at 315 NC-55 West, Mount Olive, NC 28365

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid orientation
• Paid time off
• Paid training
• Parental leave
• Referral program
• Uniform allowance
• Vision insurance

Healthcare setting:

• Dental office

Schedule:

• Monday to Friday

Application Question(s):

• If hired for this position, will you be able to attend a 4 day paid training class in Garner,NC

Experience:

• dental treatment coordinator: 1 year (Required)

Ability to Commute:

• Knightdale, NC (Required)

Ability to Relocate:

• Knightdale, NC: Relocate before starting work (Required)

Work Location: In person